Frequently Asked Questions
Get answers to your questions
Find clear & helpful answers to the most common questions about our services, booking process, policies, and support.
Booking & fares
Use the booking form at the top of the home page: choose airport, point-to-point or hourly, pick a vehicle and time, and pay by card. Your confirmation arrives by email once dispatch confirms.
Airport fares start from $55 in an Executive Sedan. The booking form shows the exact fixed fare for your pickup area before you pay, and our airport rates page lists fares by area.
Yes. We track every airport booking and adjust pickup to your actual landing time. Meet & greet is included.
Yes. We set up corporate accounts for staff airport runs and client pickups, with invoicing available. Call +1 (905) 595-2426 to open one.
Brampton, Mississauga, Etobicoke, Toronto, Scarborough, Vaughan, Markham, Richmond Hill, Oakville and Burlington, plus long-distance and cross-border trips from Toronto.
Yes. Online slots run from 5 AM to 11 PM; for any other time, call or WhatsApp dispatch, which answers around the clock.
By card through Stripe when you book online, or by e-transfer. Corporate accounts can be invoiced.
Airport Transfers
Yes. Aroma Limo provides reliable airport transportation to Toronto Pearson International Airport (YYZ) from Brampton, Toronto, and surrounding GTA communities.
We provide airport transportation to and from major airports in Toronto, Hamilton, Niagara, Buffalo, the Waterloo region and any others. See the airport list below for the locations we serve.
Yes. Airport transportation can be arranged around your travel schedule, including early morning and late-night trips.
Yes. We provide transportation for both arrivals and departures.
After clearing customs and collecting your baggage, make your way to the designated Pre-Arranged Limousine desk located at Door A in Terminal 1 or Door A (Pillars 7 to 9) in Terminal 3. Check in with the airport traffic attendant, mention your booking under Aroma Limo, and provide your reservation name. The attendant will call your chauffeur from the airport holding compound directly to the curbside pickup line in under five minutes.
You do not need to worry about unexpected flight delays. When you provide your flight details during booking, our dispatch team tracks your flight’s status in real time. We adjust your chauffeur’s arrival time to align precisely with your actual wheels-down time, ensuring you never incur penalty fees for airline delays.
Yes. Aroma Limo provides transparent, upfront flat-rate pricing based on your pickup location, drop-off destination, and chosen vehicle category. Unlike on-demand rideshare platforms, our rates are locked in- meaning zero dynamic surge pricing during rush hour, inclement weather, or holiday travel periods.
While we accommodate short-notice bookings subject to vehicle availability, we strongly recommend reserving your ride at least 12 to 24 hours in advance. This helps ensure timely pickups and seamless chauffeur scheduling, especially during peak travel periods.
Yes. Aroma Limo offers private, door-to-door cross-border transfers between Toronto, Brampton, the Greater Toronto Area (GTA), and Buffalo Niagara International Airport (BUF) or Niagara Falls International Airport (IAG). All passengers must possess valid passports and required travel documentation for the US-Canada land border crossing.
Yes. Our professional chauffeur service is ideal for executives, corporate travellers, and business trips.
Weddings
Yes. We provide customized wedding transportation packages based on your schedule, vehicle preferences, and guest requirements.
Absolutely. We can arrange multiple luxury vehicles for the bridal party, family members, and wedding guests.
We recommend booking your wedding transportation several weeks or months in advance to secure your preferred vehicle.
Yes. Every wedding booking includes a professional, experienced chauffeur dedicated to making your day stress-free.
Casinos
Yes. Aroma Limo provides luxury casino transportation for individuals, couples, families, and groups throughout Toronto, Brampton, and the GTA.
Yes. You can arrange a rental duration based on your casino plans and itinerary.
Yes. Our luxury SUVs and premium vehicles can accommodate different group sizes, depending on the vehicle selected.
Multiple stops can be arranged depending on your itinerary and booking requirements.
Yes. We provide casino transportation from Brampton, Toronto, Mississauga, and surrounding GTA communities.
Yes. Our casino transportation is suitable for birthdays, celebrations, nights out, and other special occasions.
We recommend booking in advance, particularly for weekends, holidays, and other busy dates, to help secure your preferred vehicle and schedule.
Birthdays
Yes. Aroma Limo provides luxury transportation for birthday parties, dinners, nights out, milestone celebrations, and other special occasions.
Yes. We offer premium luxury cars and larger vehicles suitable for group birthday celebrations.
Multiple stops can be arranged depending on your booking requirements and itinerary.
Yes. We provide birthday limo and luxury transportation services in Brampton, Toronto, Mississauga, and surrounding GTA areas.
For popular dates and weekends, we recommend booking in advance to secure your preferred vehicle and schedule.
Proms
Yes. Aroma Limo provides luxury prom transportation for students, couples, and groups throughout Toronto, Brampton, and the GTA.
Yes. We offer luxury SUVs and other suitable vehicles for group transportation.
Multiple stops can be arranged depending on your itinerary and booking requirements.
Yes. You can include transportation for pre-prom photos as part of your itinerary.
Yes. You can arrange transportation for your return journey or after-prom plans based on availability.
Prom dates can be busy, so we recommend booking your preferred vehicle and time as early as possible.